Last Updated: August 17, 2026
This Refund and Cancellation Policy explains how cancellations, refunds and booking-related adjustments are handled on My Tour Way. Because My Tour Way provides access to different types of travel and hospitality services, refund and cancellation conditions may differ depending on the service provider and the specific booking.
Each booking may have its own cancellation and refund conditions. The applicable refund policy, cancellation deadline, fees and restrictions will be displayed during the booking process where provided by the service provider.
By completing a booking, you agree to the cancellation and refund conditions applicable to that booking.
If you cancel a booking, the amount refunded will depend on the cancellation conditions of the specific booking. Possible outcomes include:
Any applicable taxes, service charges, booking fees or payment processing fees may be treated according to the conditions displayed at the time of booking and applicable law.
Some bookings may be marked as non-refundable.
If you select a non-refundable option, you may not be entitled to a refund if you cancel or fail to use the service, except where required by applicable law or where the service provider agrees otherwise.
If you do not arrive for a booked service without cancelling within the applicable cancellation period, the booking may be treated as a no-show. No-show bookings may be non-refundable or may be subject to charges determined by the service provider.
If a service provider cancels your confirmed booking, My Tour Way may assist you with the applicable refund or alternative arrangement, depending on the circumstances and provider policy.
Where a full refund is approved, the amount will normally be returned through the original payment method, subject to payment-provider processing.
Requests to change booking dates, times, guest numbers, or other booking details are subject to availability and the conditions of the relevant service provider. A change may result in additional charges or cancellation fees. You should contact My Tour Way as soon as possible if you need to modify a booking.
For tours, excursions, transport experiences, guided services and other activities, cancellation terms may vary significantly. Weather conditions, safety restrictions and operational decisions may affect the availability of an activity.
Where an activity is cancelled by the provider due to safety, weather or other operational reasons, the available refund or alternative arrangement will depend on the provider's policy and the circumstances.
Cancellation policies for bookings may vary depending on the service provider and the selected option.Certain bookings may be free to cancel, while others may involve cancellation charges, deposits or minimum-spend requirements.
Any applicable conditions will be communicated during the booking process where available.
Transport, ticketing and other travel-related bookings may have separate cancellation and refund rules. Refund eligibility will depend on the relevant provider, ticket conditions, timing of cancellation and applicable terms.
Once a refund has been approved, we will initiate the refund through the applicable payment channel.
The time required for the funds to appear in your account may depend on the payment provider, bank or card issuer. My Tour Way cannot control processing times imposed by banks or third-party payment providers.
If a payment appears to have been deducted but the booking was not successfully completed, please contact My Tour Way with your transaction details. If a duplicate payment is confirmed, we will review the transaction and, where appropriate, arrange a refund.
To request a cancellation or refund, please contact us with:
Refund requests should be submitted as soon as possible.
In exceptional circumstances, including serious emergencies, natural disasters, government restrictions or major travel disruptions, My Tour Way may review refund requests on a caseby-case basis.
Any exception is subject to the circumstances, applicable provider policies and applicable law.
Where a booking or payment includes a separate My Tour Way service fee, booking fee or processing fee, the refundability of that fee will depend on the conditions shown during the booking process.
Where a fee is non-refundable, it may be deducted from the refundable amount where legally permitted.
If you believe a refund has not been handled correctly, please contact My Tour Way first so that we can review the booking and transaction. Unauthorized or fraudulent transactions should be reported immediately.
My Tour Way may update this Refund and Cancellation Policy from time to time.
The latest version will be published on this page with the revised “Last Updated” date.
If you have any questions about our Refund and Cancellation Policy, please contact us at: