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Privacy Policy

Privacy Policy

Last Updated: August 25, 2026

1. Introduction

My Tour Way respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, mobile application, booking services, and community features. By using My Tour Way, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Depending on how you use My Tour Way, we may collect the following information:

Account Information

  • Name
  • Email address
  • Phone number
  • Profile photo
  • Date of birth or other profile information you choose to provide
  • Login and account information

Booking Information

When you make a booking, we may collect information such as:

  • Guest or passenger names
  • Contact details
  • Booking dates and times
  • Number of guests
  • Destination and travel details
  • Special requests
  • Information required by the relevant service provider

Payment Information

Payments may be processed through third-party payment providers. We may receive transaction-related information such as payment status, transaction reference, and payment amount. We generally do not store complete card or banking credentials on our servers.

Community Information

If you use our community features, we may collect and process:

  • Posts, photos, videos, comments and other content you upload
  • Likes, reactions, shares, follows and other interactions
  • Messages and communications made through the platform
  • Reviews and ratings
  • Reports, complaints and moderation-related information
  • Interactions with other users and community features

Location Information

With your permission, My Tour Way may collect or use location information to provide location-based features, such as helping you discover nearby hotels, restaurants, tours, attractions, transportation services, and other travel-related services.

You can control location permissions through your device settings. Some location-based features may not work correctly if location access is disabled.

We recommend that you do not share your live, current, home, hotel, or other precise location with people you do not know or trust.

Technical Information

We may automatically collect information such as:

  • IP address
  • Device and browser information
  • Operating system
  • Approximate location information
  • Pages and features you use
  • Login activity and usage information
  • Cookies and similar technologies

3. How We Use Your Information

We may use your information to:

  • Create and manage your account
  • Process and manage bookings
  • Communicate booking confirmations, updates and cancellations
  • Provide customer support
  • Process payments through authorized payment providers
  • Provide and improve our travel services
  • Personalize your experience
  • Enable community features and interactions
  • Display your posts and profile according to your privacy settings
  • Detect spam, fraud, abuse and unauthorized activity
  • Review reports and enforce our community rules
  • Send service-related notifications
  • Send promotional communications where permitted and where you have provided appropriate consent
  • Comply with legal and regulatory requirements
  • Protect the security and integrity of My Tour Way

4. Community and User-Generated Content

My Tour Way allows users to create profiles and share content with other users.

Content you publish, including posts, photos, videos, comments, reviews and other information, may be visible to other users depending on the relevant privacy settings and functionality of the platform.

You are responsible for the content and personal information you choose to share.

For your own privacy and safety, do not share sensitive or private information with people you do not know or trust, including:

  • Passwords or login credentials
  • Bank or payment information
  • Credit or debit card details
  • National identity card or passport information
  • Travel documents
  • Home address
  • Hotel or accommodation details
  • Personal phone numbers where unnecessary
  • Live or precise location
  • Private family or personal information
  • Any other sensitive information that could be used to identify, locate, impersonate, or financially harm you

You should also be careful when communicating with or meeting people you have only met through the My Tour Way community.

My Tour Way does not guarantee the identity, intentions, background, or trustworthiness of other users.

We may remove, restrict, hide or otherwise moderate content that violates our Terms and Conditions, Community Guidelines, applicable law, or the rights of others.

5. Personal Safety and Location Safety

My Tour Way is designed to help users discover travel opportunities and connect with other users. However, users are responsible for making safe and informed decisions when travelling or interacting with people through the platform.

For your safety:

  • Do not share your live or precise location with unknown people.
  • Do not share your home, hotel, accommodation, or other private location details with people you do not know or trust.
  • Do not meet unknown people alone in isolated or unsafe locations.
  • Avoid visiting unnecessary, restricted, suspicious, or unauthorized places based only on information shared by another user.
  • Follow local laws, travel restrictions, safety instructions, and official guidance.
  • Verify important travel information before visiting a destination.
  • Do not provide personal or sensitive information to people you do not know or trust
  • Report suspicious users, messages, content, or activities through the available reporting features.

My Tour Way is not responsible for personal decisions, meetings, destinations, or activities undertaken by users outside the services directly provided by My Tour Way.

6. Copyright and Intellectual Property in Community Content

You retain ownership of original content that you create and upload to My Tour Way. By uploading content, you grant My Tour Way a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, distribute and technically modify that content as reasonably necessary to operate, maintain and promote the platform and its services. This license does not transfer ownership of your content to My Tour Way.

You must only upload content that you own or have the necessary permission or legal rights to use. If you believe that content uploaded by another user infringes your copyright or other intellectual property rights, you may contact us with sufficient information to identify the content and explain your claim. We may remove content that is reasonably believed to infringe intellectual property rights.

7. Information Sharing

We may share information when necessary with:

  • Hotels, restaurants, tour operators, guides, transport providers and other service providers involved in your booking
  • Payment processors and financial service providers
  • Technology, hosting, security and communication service providers
  • Customer support and operational partners
  • Government authorities or law enforcement where legally required
  • Professional advisers where reasonably necessary

We do not sell your personal information as a general business practice.

8. Third-Party Services

My Tour Way may use third-party services for payment processing, maps, analytics, communications, hosting, authentication and other functionality. These third parties may process information according to their own privacy policies and terms. My Tour Way is not responsible for the privacy practices of third-party websites or services that you access through links on our platform.

9. Cookies and Similar Technologies

We may use cookies and similar technologies to:

  • Keep you signed in
  • Remember preferences
  • Improve website performance
  • Understand how users interact with our services
  • Improve security
  • Provide relevant features and communications

You may control certain cookies through your browser or device settings.

10. Messages and Communications

My Tour Way may provide messaging and communication features that allow users to communicate with each other.

We do not encourage users to share personal, financial, sensitive, or precise location information with unknown people. We do not encourage users to share personal, financial, sensitive, or precise location information with unknown people.

Where necessary, messages or communications may be reviewed or processed to investigate reports, prevent fraud or abuse, protect users, enforce our policies, maintain security, or comply with legal requirements.

11. Reports, Moderation and Safety

Users may report content, accounts, messages, reviews, or activities that they believe violate our policies or create a safety concern.

We may collect and process information related to reports and moderation activities. Depending on the circumstances, we may:

  • Review reported content or accounts
  • Remove or restrict content
  • Limit certain features
  • Issue warnings
  • Temporarily suspend accounts
  • Permanently terminate accounts
  • Take other appropriate action

We may use automated systems and authorized human review to help detect spam, fraud, harmful content, abuse, copyright violations, or other prohibited activities.

12. Data Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. However, no online service can guarantee complete security. You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been compromised.You should also avoid accessing your account through suspicious links, unknown devices, or unsecured networks where possible.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including:

  • Providing services
  • Managing bookings
  • Maintaining business and transaction records
  • Resolving disputes
  • Preventing fraud and abuse
  • Enforcing our policies
  • Maintaining platform security
  • Complying with legal obligations

When information is no longer required, it may be deleted or securely anonymized, subject to applicable legal requirements.

14. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Manage certain profile and privacy settings
  • Manage available notification and communication preferences
  • Control location permissions through your device
  • Request other appropriate handling of your personal information

Requests relating to personal information can be sent to our support team.

15. Account Deletion

You may request deletion of your My Tour Way account and associated personal information through available account settings or by contacting us.Some information may need to be retained where required by law or reasonably necessary for fraud prevention, security, dispute resolution, accounting, or other legitimate purposes.Deleting your account may result in the loss of access to your profile, community content, bookings, and other platform features.

16. Children's Privacy

My Tour Way is not intended for children who are not legally permitted to use online booking or social platforms under applicable law. We do not knowingly collect personal information from children in violation of applicable legal requirements. If we become aware that personal information has been collected from a child in violation of applicable requirements, we will take reasonable steps to delete that information.

17. Third-Party Links and Content

My Tour Way may contain links, recommendations, advertisements, or other content provided by third parties. Third-party websites and services may have their own privacy policies, terms, and practices. We encourage users to review the privacy policies and terms of third-party services before providing personal information or making transactions through them.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices. The updated version will be published on this page with the revised “Last Updated” date.Where appropriate, we may also notify users about significant changes through the application, website, or other communication methods.

Contact Us

If you have any questions about these Privacy Policy or Terms of Service, please contact us at:

[email protected]

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